At JismoJaan Herbals, we strive to provide quality products and ensure customer satisfaction. Please review our refund, return and cancellation terms before placing an order.

1. Eligibility for Returns and Refunds

Customers may request a return, refund or replacement in the following circumstances:

1. The product received is defective or damaged.

2. The product received is incorrect or different from the product ordered.

3. The order is incomplete or contains missing items.

4. The product received has passed its expiry date.

5. The order is confirmed lost in transit and has not been delivered.

To be eligible for a return, the product should, wherever reasonably possible, be in its original packaging and accompanied by proof of purchase. For sealed products, the original seal should remain intact unless the product is defective, damaged, incorrect, or otherwise requires inspection.

Return request period: Please contact our customer support within 3 days of delivery to report an eligible issue. We encourage customers to report visible damage, missing items, or incorrect products as soon as possible to help us resolve the issue promptly. This reporting period does not limit any rights available to customers under applicable law.

2. Refund and Replacement Process

Once you contact us, our customer support team will review your request and may ask for your order number, photographs of the product or packaging, and other reasonable information needed to assess the issue.

After reviewing the request, we will inform you whether a refund, replacement, or another appropriate resolution is available.

Approved refunds will be initiated within 24–48 hours of approval, wherever possible. The time taken for the refunded amount to appear in your account depends on your bank, card issuer, payment gateway, or original payment method.

Refunds will generally be credited to the original payment method used for the purchase. If a refund cannot be processed through that method, our team will contact you to arrange an appropriate alternative.

For defective, damaged, incorrect, expired, or incomplete orders, any applicable refund or replacement will be handled in accordance with our policy and applicable consumer-protection laws.

3. Damaged, Incorrect, or Missing Products

Please inspect your order upon delivery. If you receive a damaged, defective, incorrect, expired, or incomplete product, contact JismOJaan Customer Support as soon as possible, preferably within 24 hours of delivery.

Please provide your order details and, where available, photographs or a short video showing the issue. This helps us investigate and resolve your concern efficiently.

If you are unable to report the issue within 24 hours, please contact us as soon as reasonably possible. Each request will be reviewed fairly, subject to applicable law and the circumstances of the case.

4. Non-Returnable Items

For hygiene, safety, and product-integrity reasons, opened or unsealed products may not be eligible for return when the concern relates only to a change of mind or personal preference.

This restriction does not apply where a refund, replacement, or other remedy is required under applicable law, including cases involving defective, damaged, incorrect, or expired products.

5. Order Cancellation Policy

Customers may request cancellation within 24 hours of placing an order, provided the order has not already been dispatched.

If an order has already been dispatched, cancellation may no longer be possible. In such cases, please contact our customer support team for assistance with the available options.

Where a cancellation is accepted after dispatch, any deduction of shipping or other charges will be communicated clearly and applied only where permitted by applicable law. Charges will not be deducted where prohibited by law or where the cancellation or refund is required because of a seller-side error or other legally protected circumstance.

If an order is cancelled before dispatch and payment has already been collected, the eligible refund will be initiated within 24–48 hours of cancellation approval, wherever possible. Actual credit timing depends on the payment provider or bank.

6. How to Request a Refund, Return, or Cancellation

To request assistance, contact us using the details below:

Business name: JismOJaan Herbals
Email: jismojaanherbal@gmail.com 
Phone: +91 9762243123

Please include the following information in your request:

• Order number

• Name used to place the order

• Reason for the request

• Photographs or other supporting information, if applicable

Our customer support team will review your request and communicate the next steps.

7. Contact Us

For questions about this policy, refunds, returns, replacements, or order cancellations, please contact Nawab Sahab Customer Support at jismojaanherbal@gmail.com or +91 9762243123

We value our customers' feedback and are committed to handling concerns fairly, transparently, and in accordance with applicable laws.