Terms of service

JISM-O-JAAN HERBAL WELLNESS

Website: https://jismojaan.com
Last Updated: 22 October 2026

1. Introduction

Welcome to Jism-O-Jaan Herbal Wellness (“Jism-O-Jaan,” “we,” “our,” or “us”). These Terms of Service govern your access to and use of our website, https://jismojaan.com and your purchase of products through our online store.

Our website is operated using Shopify, which provides the e-commerce platform that enables us to sell our products and services.

By accessing our website, placing an order, or purchasing any product from us, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Refund and Cancellation Policy.

If you do not agree with these terms, please discontinue using our website.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian, where legally permitted.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide during registration, checkout, or customer communication is accurate and complete.

  • You will not use our website for any unlawful, fraudulent, or unauthorized purpose.

We reserve the right to restrict access or refuse transactions where permitted by applicable law.

3. Products and Product Information

Jism-O-Jaan Herbal Wellness offers herbal wellness and Ayurvedic products through its online store.

We make reasonable efforts to display accurate product descriptions, images, prices, ingredients, quantities, directions for use, and packaging information. However, product packaging and appearance may occasionally vary due to manufacturing or packaging updates.

Customers should read the product label, ingredients, warnings, and directions before use.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorized and lawfully represented under applicable regulations. Product descriptions are for informational purposes and should not be considered a substitute for professional medical advice.

Individual experiences and results may vary. We do not guarantee specific health, fitness, stamina, or wellness outcomes.

4. Health and Safety Disclaimer

Our products should be used only according to the instructions and warnings provided on the product packaging.

  • Consult a qualified healthcare professional before use if you have a medical condition, take medication, or have concerns about possible interactions.

  • Do not exceed the recommended dosage.

  • Check the ingredients for known allergies or sensitivities.

  • Keep products out of the reach of children.

  • Do not use a product if its seal is broken, its packaging appears tampered with, or it has expired.

  • Do not discontinue prescribed treatment or medication based on information published on our website.

Customers are responsible for reading product-specific instructions and determining, with appropriate professional guidance where necessary, whether a product is suitable for them.

5. Pricing, Taxes, and Product Availability

All prices are displayed in Indian Rupees (INR), unless otherwise specified.

Prices, offers, discounts, and product availability may change from time to time. Any changes will not retrospectively alter an order that we have already accepted, except where required by law or necessary to correct an obvious pricing error in accordance with applicable law.

Applicable taxes, shipping charges, and other mandatory fees will be disclosed as required before checkout is completed.

We reserve the right to correct genuine listing errors and to cancel an order where legally justified, including when a product is unavailable or a transaction appears fraudulent. If payment has already been collected for an order that we cancel, the applicable refund will be processed in accordance with our Refund Policy and applicable law.

6. Orders and Order Acceptance

When you place an order, you agree to provide accurate billing, delivery, and contact information.

An order confirmation email or message acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you to verify an order, confirm delivery details, or resolve payment issues. We may cancel or decline an order where permitted by law, including in cases of suspected fraud, incorrect pricing, stock unavailability, or delivery restrictions.

If an order is cancelled after payment, any applicable refund will be issued through the appropriate payment channel.

7. Payments

We accept the payment methods displayed at checkout, which may include prepaid online payments and Cash on Delivery, where available.

Payments are processed through the payment providers made available on our website. We do not ask customers to disclose their banking passwords, UPI PINs, or OTPs to our customer-support team.

Customers must ensure that payment information submitted during checkout is accurate and authorized.

We reserve the right to investigate suspicious transactions and take appropriate action in accordance with applicable law and payment-provider requirements.

8. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website or during checkout.

Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and a valid contact number.

Our Shipping Policy explains applicable delivery timelines, shipping charges, tracking information, and other shipping conditions.

We will handle delivery issues, including missing, damaged, or incorrectly delivered orders, in accordance with our published policies and applicable consumer-protection laws.

9. Cancellations, Returns, and Refunds

Customers may request cancellation, return, replacement, or refund assistance in accordance with our published Refund and Cancellation Policy.

Eligibility may depend on the product, order status, product condition, applicable hygiene and safety requirements, and the reason for the request.

For health, hygiene, and product-safety reasons, certain opened or used products may not qualify for a change-of-mind return where legally permitted. This does not exclude any remedies available to customers under applicable law for defective, damaged, counterfeit, incorrect, or otherwise non-conforming products.

We will not use this policy to remove or restrict any mandatory consumer rights.

Approved refunds will be processed through the original payment method or another lawful method, as applicable. Processing times may vary depending on the payment provider or bank.

Please consult our Refund and Cancellation Policy for the complete procedure and applicable conditions.

10. Promotions, Discounts, and Offers

Promotional offers, coupon codes, and discounts are subject to the conditions communicated with each offer.

Unless expressly stated otherwise, promotions cannot be combined with other offers. We may modify or discontinue promotions in accordance with applicable law and the terms of the relevant offer.

We will communicate material restrictions and eligibility conditions clearly and will not intentionally advertise misleading prices or discounts.

11. Customer Accounts and Website Security

If account registration is available, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree not to:

  • Provide false or misleading information.

  • Attempt unauthorized access to our website or systems.

  • Introduce malicious software or interfere with website security.

  • Use automated means to disrupt the website or misuse its services.

  • Engage in fraudulent purchasing, payment abuse, or unlawful activities.

We may suspend access where reasonably necessary to protect customers, our business, or website security, subject to applicable law.

12. Intellectual Property

Unless otherwise stated, the website's content, including our brand name, logo, product photographs, graphics, text, design elements, and marketing materials, belongs to Jism-O-Jaan Herbal Wellness or its respective rights holders.

You may not copy, reproduce, distribute, modify, or commercially use our intellectual property without prior written permission, except where permitted by law.

Third-party names, trademarks, and logos remain the property of their respective owners.

13. Reviews and Customer-Submitted Content

Customers may be able to submit reviews, ratings, photographs, or other content through our website.

By submitting content, you confirm that you have the necessary rights to share it and that it does not violate another person's privacy, intellectual property, or legal rights.

Reviews must reflect genuine customer experiences. We do not permit fabricated reviews, misleading testimonials, impersonation, or content intended to manipulate ratings.

We may moderate or remove content that violates these terms or applicable law. Any incentives offered for reviews, where permitted, must be disclosed appropriately and must not be conditioned on providing a positive review.

We will handle customer-submitted personal information in accordance with our Privacy Policy.

14. Third-Party Services and Social Media

Our website may contain links to or integrations with third-party services, including payment providers, shipping companies, Shopify, Facebook, Instagram, and WhatsApp.

These services may operate under their own terms and privacy policies.

We are not responsible for third-party websites or services beyond the responsibilities imposed on us by applicable law. Customers should review the relevant third-party terms before using those services.

Our website and advertisements must not be interpreted as an endorsement by Meta, Facebook, Instagram, or any other third-party platform unless expressly authorized.

15. Privacy and Personal Information

We collect and process personal information as necessary to operate our business, including processing orders, arranging delivery, responding to customer inquiries, preventing fraud, and meeting legal obligations.

Information may include your name, contact details, delivery address, order history, and transaction-related information.

We may share relevant information with service providers, including Shopify, payment processors, courier companies, and customer-support providers, when necessary for legitimate business purposes and subject to applicable requirements.

Marketing communications will be handled in accordance with applicable consent, opt-out, and data-protection requirements.

Please read our Privacy Policy for information about the personal data we collect, how we use and protect it, applicable retention practices, and your privacy rights.

16. Advertising and Meta Commerce Compliance

Jism-O-Jaan Herbal Wellness aims to maintain accurate, transparent, and consistent information across its website, product listings, and advertisements on Facebook, Instagram, and other advertising platforms.

Our advertising and commerce activities are intended to comply with applicable platform policies and Indian laws.

In particular:

  • Product descriptions, prices, discounts, and availability must be accurate and consistent with the website.

  • Advertisements must not contain deceptive claims, fake endorsements, fabricated testimonials, or misleading before-and-after representations.

  • Health and wellness claims must be lawful, substantiated where required, and consistent with applicable product regulations.

  • Advertisements must not promise guaranteed medical outcomes or imply that an individual has a particular medical condition through inappropriate personal-attribute targeting or wording.

  • We will provide applicable business, customer-support, shipping, return, refund, and privacy information to support transparent customer transactions.

  • Products and advertisements remain subject to the applicable Commerce Policies, Advertising Standards, and other requirements of the relevant platform.

We reserve the right to update product listings or promotional content where necessary to maintain legal and platform compliance.

17. Limitation of Liability

To the extent permitted by applicable law, Jism-O-Jaan Herbal Wellness will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and remedies.

Nothing in these terms guarantees that the website will always be uninterrupted, error-free, or available without temporary maintenance.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website, fraud, or infringement of another person's rights.

This clause does not impose liability beyond what applicable law permits or restrict any statutory rights you may have as a consumer.

19. Force Majeure

We will not be responsible for delays or interruptions caused by events beyond our reasonable control, including natural disasters, severe weather, public emergencies, government restrictions, transport disruptions, or widespread technical failures.

We will take reasonable steps to resume affected services and address pending orders where possible.

20. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India.

Any dispute will be addressed in accordance with applicable Indian law and the jurisdiction of competent courts or authorities.

Nothing in these terms prevents a consumer from exercising statutory rights or approaching a competent consumer-dispute resolution authority where legally available.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, business operations, applicable laws, or platform requirements.

The revised version will be published on this page with an updated revision date. Changes will apply prospectively unless applicable law requires otherwise.

Customers are encouraged to review this page periodically.

22. Contact Information

For questions regarding these Terms of Service, orders, products, cancellations, refunds, or other customer-support matters, please contact us using the details below.

Business Name: Jism-O-Jaan Herbal Wellness
Website: https://jismojaan.com
Email: jismojaanherbal@gmail.com
Phone / WhatsApp: +91-9762243123
Business Address: S No, Kajiada, Amroha, Uttar Pradesh – 244221, India

Customer Support: Please contact us through the email address or phone number listed above. We will make reasonable efforts to respond to customer inquiries promptly.

Please verify the business address and contact details before publishing.

End of Terms of Service