Shipping policy
JISM-O-JAAN HERBAL WELLNESS
Website: https://jismojaan.com
Last Updated: 22 October 2026
1. Introduction
At Jism-O-Jaan Herbal Wellness, we aim to provide a smooth, reliable, and transparent delivery experience for every customer.
This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our website, https://jismojaan.com
By placing an order on our website, you agree to the shipping terms outlined below.
2. Shipping Coverage
We currently accept orders for delivery within India, subject to product availability and courier service coverage.
Delivery availability may vary depending on the customer's PIN code and the serviceability of the delivery location.
If delivery is unavailable to your location, we will inform you where reasonably possible and, if payment has already been collected for an order that cannot be fulfilled, arrange an applicable refund in accordance with our Refund and Cancellation Policy and applicable law.
3. Order Processing Time
Orders are processed after successful order placement and any necessary payment or order verification.
Our estimated order processing time is 1–3 business days, excluding Sundays and public holidays.
Processing time refers to the time required to prepare and dispatch an order. It does not represent the total delivery time.
Orders placed during promotional campaigns, high-demand periods, or public holidays may require additional processing time. If a significant delay occurs, we will make reasonable efforts to notify affected customers.
4. Estimated Delivery Time
The estimated delivery time is 3–7 business days after dispatch for most serviceable locations within India.
Delivery times may vary depending on the destination PIN code, courier availability, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.
Remote locations may require additional delivery time.
Any delivery estimate shown during checkout or communicated for a specific order should be considered alongside the information in this policy. If we become aware of a material delay, we will make reasonable efforts to update the customer.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Shipping fees may vary depending on the delivery location, order value, promotional offer, or delivery method.
If free shipping is offered, the applicable eligibility conditions will be communicated on the website or during checkout.
We will not intentionally conceal mandatory shipping charges or add undisclosed fees to a completed order.
6. Order Confirmation and Tracking
After placing an order, customers may receive an order confirmation by email, SMS, or another available communication channel.
Once the order has been dispatched, tracking information will be shared when provided by our shipping partner.
Customers can use the tracking details to check shipment progress and delivery updates.
If tracking information is delayed or unavailable, please contact our customer-support team for assistance.
7. Cash on Delivery and Prepaid Orders
Where available, customers may select Cash on Delivery (COD) or prepaid payment during checkout.
COD orders may be subject to order verification before dispatch.
Prepaid orders will be processed after the payment is successfully confirmed. Any prepaid-order discounts or promotional shipping offers will be subject to the conditions displayed at checkout.
Customers should provide a valid phone number and accurate delivery address to help ensure successful delivery.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number.
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the courier may contact the customer or return the shipment to us.
If an order is returned to us, we will contact the customer where reasonably possible to determine whether redelivery, cancellation, or a refund is appropriate.
Any additional shipping charges, if applicable, will be communicated transparently and handled in accordance with applicable law and our published policies.
Customers should contact us promptly if they discover an error in their delivery details. Address changes cannot be guaranteed once an order has been dispatched.
9. Delayed, Lost, or Undelivered Shipments
Although we work to dispatch orders promptly, delivery delays may occur due to courier disruptions, weather, operational issues, or other unexpected events.
If your order has not arrived within the estimated delivery period, please contact us with your order number so we can investigate with the shipping partner.
If a shipment is confirmed lost or remains undelivered, we will work with the customer to provide an appropriate resolution, including redelivery or a refund where applicable under our policies and Indian consumer-protection law.
Customers will not be denied remedies solely because a courier has failed to complete delivery.
10. Damaged, Missing, or Incorrect Items
Please inspect your package when it arrives.
If you receive a damaged package, an incorrect product, or an order with missing items, contact us as soon as reasonably possible and provide your order number and relevant photographs, if available.
We will review the issue and assist with an appropriate resolution, such as a replacement, refund, or other remedy, in accordance with applicable law and our Refund and Cancellation Policy.
Photographs and other supporting information can help us investigate a complaint, but any request for evidence will be applied reasonably and will not remove mandatory customer rights.
11. Order Cancellation Before Dispatch
If you wish to cancel an order, contact us as soon as possible with your order number.
Cancellation requests received before dispatch may be accommodated, subject to order status and applicable law.
Once an order has been dispatched, cancellation may no longer be possible through the standard pre-dispatch process. Customers may instead need to follow the applicable return or refund procedure.
For prepaid orders that are cancelled and approved for a refund, the refund will be processed in accordance with our Refund and Cancellation Policy and applicable law.
12. Product Packaging and Safety
We take reasonable care when preparing products for shipment.
Customers should check the packaging, seal, expiry date, ingredients, and directions for use before using a product.
If a product arrives with damaged or tampered packaging, or appears unsafe or expired, please do not use it. Contact our customer-support team for assistance.
13. International Shipping
Unless international delivery is expressly offered at checkout, we currently accept orders for delivery within India only.
If international shipping becomes available, the applicable delivery timelines, charges, customs duties, taxes, and destination restrictions will be communicated before an international order is completed.
14. Contact Information
For shipping inquiries, tracking assistance, delivery delays, or problems with an order, please contact us using the details below.
Business Name: Jism-O-Jaan Herbal Wellness
Website: https://jismojaan.com
Email: jismojaanherbal@gmail.com
Phone / WhatsApp: +91-9548103027
Business Address: S No, Kajiada, Amroha, Uttar Pradesh – 244221, India
Please include your order number when contacting us so we can assist you more efficiently.
Customer Support: We aim to respond to shipping-related inquiries promptly during our normal business operations.
15. Updates to This Shipping Policy
We may update this Shipping Policy to reflect changes in our shipping partners, delivery coverage, business operations, or legal requirements.
Any revised policy will be published on this page with an updated revision date.
Customers are encouraged to review this page before placing an order.
End of Shipping Policy